Logo of Antelope Valley College - not a link  

General & Blackboard-Specific System Issues & Browser Settings
 URL for this page =
http://avconline.avc.edu/kmoore/courses/BbBrowserSettings.htm

 

Internal Links to resources in this page:

 If your instructor uses Blackboard, and you are officially registered, follow the instructions below to set up your computer correctly to be able to work effectively online.
                     Sites are typically available the first week of the semester.
A link to Blackboard Login Instructions is provided.

TIP:  While in Blackboard, use BB's internal navigation tools instead of the Browser tools such as Back and Forward and Refresh / Reload buttons.

TIP:  In most tasks you will need to click Submit button when finished, then OK.
        Click Cancel to quit a task.. 

*Support  - AVC and Blackboard

Contact AVC ITS Help Desk if you are unable to LogIn to myavc.avc.edu or having problems with the AVC website.

 **** Having BLACKBOARD Technology-Related Questions AFTER Log In?
If you have not completed the required settings (below) do so, then try again.

Do Not call the AVC ITS Help Desk for Blackboard-related problems!

Contact AVC Blackboard Online Support Center for AVC Blackboard Technology Issues only
           
(which include browser settings' issues)

  • Click the Help icon at the top of your Blackboard class.

  • Customer care technicians are available to support you 24/7 at 866 885 8352

 

Basic Browsers - correct version - issues

Mozilla Firefox - best browser to use unless specific MSIE script requires MSIE

Latest version -- http://www.firefox.com/ 

Microsoft Internet Explorer - latest version preferable, unless not supported:     

Microsoft Internet Explorer (MSIE) - Internet Explorer 6 SP1 Download Site
or    http://www.microsoft.com/windows/ie/ie6/downloads/default.mspx 
or  http://www.microsoft.com/windows/ie/downloads/top10.mspx

  • Recommend MSIE 6.x because MSIE 7.x has been problematic and may not be supported by some software

Latest version -- http://www.microsoft.com/windows/ie/downloads/default.asp

Mac - latest version --
http://www.microsoft.com/mac/products/internetexplorer/internetexplorer.aspx?pid=internetexplorer  

Netscape Navigator- latest version preferable, unless not supported:

Not recommended

Latest version -- http://channels.netscape.com/ns/browsers/ 

America Online or CompuServe:

Be sure you have the latest version of AOL or CompuServe AND one of the above browsers. 
DO NOT USE AOL or CompuServe BROWSER. Connect to AOL and then minimize it and launch either current Mozilla Firefox or MSIE browser

Or, alternatively, download and install another Free or Cheap ISP to do online work

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Important: Basic Browser Settings for Best Online Performance

Make these adjustments on your home computers:

1. Set the cache to always reload a page.
     CRITICAL SETTING - required to see changes during interactive discussions and messages, or design changes  -- your browser may not display posted messages or may bring up an older cached version of a page.

99% of technical problems are due to incorrect browser "cache" settings.

The browser cache stores pages downloaded to your computer from the Internet. As you work, Blackboard is continually updating and storing pages in a database that is on a remote server, not locally on your computer. The browser must be set to always go out to the server and get new pages from the server and to not use old pages stored on your computer or errors will occur.
 

Browser/PC

Setting the Cache for PC Users

Mozilla Firefox (PC)

  1. Click on Tools > Options

  2. Click on Privacy icon

  3. Click the tiny plus sign next to Cache to view the settings.

  4. Click on the Clear Button and enter 0 (zero) KB of disc space for the cache.

  5. 4) Click on OK.

Internet Explorer (PC)

  1. Click on Tools > Internet Options

  2. Click on the General tab

  3. In the "Temporary Internet Files" section click on Settings
    (You might repeat the first two, and click on the "delete files" button to clear the cache (temporary files).

  4. In the "Check for newer versions of stored pages" section choose Every visit to the page.

  5. Click on OK.

Netscape 7.1 (PC)

  1. Choose Edit from the top menu

  2. Select Preferences

  3. Select Advance then Cache

  4. Select: "Every time I view the page

Netscape Communicator

  1. Select Edit > Preferences

  2. Click on the + sign next to Advanced to see more options.

  3. Click on Cache

  4. In the "Document in Cache is compared to" section check "Every Time"

  5. Click OK.

Browser/Mac

Setting the Cache for MAC Users

Mozilla Firefox (MAC

  1. Click on Firefox Menu

  2. Select Preferences

  3. Click on Privacy button

  4. Click arrow next to Cache

  5. Click Clear Cache Button

  6. Then enter 0 (zero) KB of disc space for the cache

  7. Click OK

  8. Click Quit and Restart Firefox to apply settings changes

Internet Explorer (MAC)
Netscape (MAC)

 not recommended

2. Set the browser to enable JavaScript.

Netscape Communicator/
Navigator:

  1. Go to Edit > Preferences

  2. Click on Advanced

  3. Click on Enable Java and Enable JavaScript

  4. Click on OK.

Internet Explorer:  Ver 6.x
          rvsd settings 2/24/2008

  1. Go to Tools > Internet Options

  2. Choose the Advanced tab

  3. From the long list of options Click on

    • Use JRE 1.6.02 for <applet> [requires restart]

     

  4. Click on OK 

  5. Restart the computer if requested.
     

  6. Also, see Blackboard-specific Java plugin requirements below in the Bb Software section.

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3. Set the browser to Allow Persistent and Sessions Cookies:

Mozilla Firefox:

Option 1 - Managing Cookies Site-By-Site
      - example for Blackboard site allow cookies:

To control cookies on a site-by-site basis:

  1. Open the Tools menu > Options

  2. Select Privacy icon > Cookies tab.

  3. Click check box beside Allow sites to set cookies

  4. Click Exceptions button

  5. Input domain of specific site and select option to Block or Allow for sessions only or Allow all the time

    • for example:

    • Input Blackboard.fhda.edu

    • select Allow

Internet Explorer:

How to Customize Settings to Use Persistent Cookies

  1. In Internet Explorer, click Internet Options on the Tools menu, and then click the Security tab.

  2. Click the Web content zone you want, and then click Custom Level.

  3. Under Cookies, click the option you want to use under Allow cookies that are stored on your computer, click OK, and then click OK.

How to Customize Settings to Use Session Cookies

  1. In Internet Explorer, click Internet Options on the Tools menu, and then click the Security tab.

  2. Click the Web content zone you want, and then click Custom Level.

  3. Under Cookies, click the option you want under Allow Per-session Cookies (Not Stored), click OK, and then click OK.

Session cookies are deleted when you quit Internet Explorer. Persistent cookies remain on your computer.

Netscape Communicator/
Navigator:

Option 1 - Managing Cookies Site-By-Site - for Blackboard site only:

To control cookies on a site-by-site basis:

  1. Open the Tools menu and choose Cookie Manager.

  2. Choose "Unblock Cookies from this Site"

Option 2 - Enabling & Disabling Cookies for all sites:

You can specify how cookies should be handled by setting your Cookies preferences. The default setting is "Enable all cookies".

To change your Cookies preferences:

  1. Open the Edit menu and choose Preferences.

  2. Under the Privacy & Security category, click Cookies. (If no subcategories are visible, double-click Privacy & Security to expand the list.)

  3. Set your Cookies preferences.

    1. Enable cookies for the originating web site only: Select this option if you don't want to accept or return foreign cookies.

    2. Enable cookies based on privacy settings: Select this option if you handle cookies based on your privacy settings. If you select this option, click the View button to confirm or modify your privacy settings.

 

IMPORTANT:  Cookies must be enabled in your Web browser to access AVC Blackboard.  Popups should be allowed for Trusted Sites that require PopUps.

  • MS Internet Explorer 6.x -  Tools menu / Internet Options / Privacy tab/

    • Cookies - Allow for this site

      • Privacy Settings should  =  Medium 

    • PopUp Blocker - Unblock for this site

      • Block pop-ups - leave checked to block all except those you allow

      • Select Settings button to get to the Pop-up Blocker Settings window

      • Input  avc.edu &  avc.blackboard.com &  myavc.avc.edu &  mail.avc.edu &  mail.myavc.edu &  mymail.avc.edu

      • Click ADD button to ALLOW for each session for EACH

      • Click Close to return to the Internet Options window

    • Click OK

 

  • Mozilla Firefox 2.0.x - Tools menu / Options / Privacy

  • Cookies - Allow for this site

    • Uncheck "Accept cookies from sites"

    • Click Exceptions

    • Input avc.edu &  avc.blackboard.com &  myavc.avc.edu &  mail.avc.edu &  mail.myavc.edu &  mymail.avc.edu

    • Select Allow for Session for each

    • Close Exceptions - Cookies window

    • Click OK

 

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4. Set the browser to Block Pop-Ups
              Remove Browser Toolbars, or turn of the PopUp Blocker
              Manage PopUp websites from the Browser's "Tools" menu - Allow Popups window:

 

  • Mozilla Firefox 2.0.x - Tools menu / Options / Content

  • PopUp Blocker - Unblock for this site

    • Leave "Block pup-up windows"  checked to block all except those you allow

    • Click Exceptions
       

    • In the Allowed Sites - Popups window, Input
      avc.edu
      &  avc.blackboard.com &  myavc.avc.edu &  mail.avc.edu &  mail.myavc.edu &  mymail.avc.edu  
      & select the Allow status for each
       

    • Close Allowed Sites - Popups window

    • Click OK

 

 

  • OTHER PopUp Blockers - Third-Party toolbars = Problems
    • If your browser has a third party toolbar, e.g., Google or Yahoo or ??,
      • UNINSTALL them for best online performance
         
    • If you choose to keep them installed,
      • Try this to see if you can work online with them:
      • ALLOW all Popups (Disable toolbar Popup Blocker) and control Popups from the Browser Tools menu - Allowed Exceptions window - for avc.edu &  avc.blackboard.com &  myavc.avc.edu &  mail.avc.edu &  mail.myavc.edu &  mymail.avc.edu
      • If problems occur, UNINSTALL the toolbar, then see if the problem still occurs.

 

5. If you have DSL and FIREWALL, and you use MS Internet Explorer, do this additional browser setting, else you may receive a "server not found error".  

 

Internet Explorer:

  1. In MS Internet Explorer, select TOOL >  INTERNET OPTIONS.

  2. Select ADVANCED tab.

  3. Scroll down to check (turn on) the following option:
             
    "Use Passive FTP (for firewall and DSL modem
                   compatibility)"

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Comprehensive Blackboard System Requirements provided by the AVC Blackboard Online Support Center (eff Jan 2008):

 

*Computer Requirements - What are the minimum computer requirements for using Blackboard?

 

ANSWER:

The following hardware and software are recommended specifications to work with the Blackboard application:

Platform:

  • PC (Windows 2000 or XP)

  • Mac (10.2, 10.3, 10.4)

Hardware:

  • 128 MB of RAM

  • 2 GB of free disk space

  • Sound card with speakers (for courses with multimedia)

  • Ethernet or Wireless network card (for high-speed Internet connection) or 56K modem (for dial-up Internet connection)

  • T1, DSL, Cable, or Satellite high-speed connection (56K dial-up will work, but the online course system will run slowly).

Software:

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Browser:

Operating Systems

Web Browsers

Microsoft® Internet Explorer

Netscape® & Mozilla®

Apple® Safari

5.2

5.5

6.0

7.0

7.1

8.0

Firefox 1.0

1.0

1.1

1.2

2.0

Windows®

2000

N/A

N/A

C

N/A

C

C

C

N/A

N/A

N/A

N/A

XP

N/A

N/A

P

C

N/A

N/A

N/A

N/A

Macintosh®

10.2

C

N/A

N/A

N/A

C

TBD

C

C

N/A

N/A

N/A

10.3

C

N/A

N/A

N/A

C

TBD

N/A

C

N/A

10.4

N/A

N/A

N/A

N/A

N/A

TBD

N/A

N/A

N/A

NOTES:

  • Browsers marked with a "" are Certified by Blackboard (fully tested and supported).

  • Browsers marked with a “C” are Compatible (key application areas tested)

  • Browsers marked with "N/A" are not tested (specified browser is not supported for the operating system).

  • Browsers marked with a "P" will test on Beta versions of new platforms and browsers.

  • Browsers marked with "TBD" mean that not enough information is known at this time to determine an appropriate designation. 

AOL Users:

If you use AOL as your Internet Service Provider (ISP), do NOT use the AOL browser

  • Minimize the AOL browser and open one of the supported browsers. 

  • Install one  from the list below if you do not have the correct version.

Download a Browser - links to specific Blackboard-compatible versions:

To download a compatible browser, click one of the following:

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Browser Toolbars:

Uninstall Yahoo, Google, AOL, or any other Browser Toolbars

 

Although the browser toolbars are useful tools for searching the Internet, you must uninstall these for your online course to work properly.

            If you like your toolbar, link to Third-Party Toolbars options info above.

 

Open your browser. Your toolbar (if you have one) will be immediately under the line on your browser where you can type in a web address.  

To uninstall browser toolbars:

  1. Click your computer's Start button.

  2. Click Control Panel. (You may need to click Settings first, and then Control Panel.)

  3. Double click Add/Remove Programs.

  4. Click the appropriate toolbar and click Remove.

Pop-Up Blocker Programs: 

Turn OFF pop-up blockers.

 

Please disable any pop-up ad blocker programs if they are installed on your system. Pop-up blocker applications work in the background while you browse the internet. When they detect a pop-up window that may be an unwanted advertisement, they automatically close the window. This functionality will prevent your online course from performing properly.

INCORRECT suggestion by Blackboard:  
You should ENABLE (Turn ON) the Browsers' Popup Blocker, but ALLOW PopUps on sites that you trust and that you need to have PopUps to work.
            Link to Allowing PopUp Blockers info above.

UNINSTALL THIRD-PARTY TOOLBARS:  This is a good idea.

Pop-up blockers may be installed as part of a browser toolbar, as part of your browser, as part of your virus protection software or even as a separate program. Examples of programs that may include pop up blockers include the following (Click a link below to determine how to disable pop up blockers on your system):

            IF you like your toolbar, link to Third-Party Toolbars options info above.

If you have any Blackboard questions, please contact Blackboard Technical Support phone above.


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**  ADDING AN ONLINE COURSE?   You can not Log In to Blackboard until you are registered into the AVC Admissions & Records system.

  • Contact the course instructor - ideally the instructor's Email should be available in the course information at http://avconline.avc.edu
  • Ask your instructor about adding the course.  Provide relevant information, including your first and last name, major, work ethics, status, e.g., sophomore,
  • ADD and REGISTER for the course at AVC Admissions & Records as soon as your professor signs your ADD slip or provides you with an Email Authorizing you to ADD the course.
    • The professor can send the authorizing Email to BOTH your AND AVC Admissions & Records - registration@avc.edu
    • IF you have been an AVC student before, AVC Admissions & Records will register you when they receive the Email. You can pay online.
    • IF you are new to AVC, you will need to provide your SSN #. 
      • DO NOT SEND SSN # VIA EMAIL !! 
      • Call A&R if providing confidential information: 1-661-722-6300 - extension 6504
  • ADDs should be completed before or very early in the first week of the semester.

**  TECHNOLOGY-RELATED QUESTIONS?  Unable to Login to Blackboard?  Forgot your revised password?

** COURSE-RELATED QUESTIONS?   Contact your professor.

  • COMMUNICATE in a timely and appropriate manner, with your professor, to assure your success!!!  ASK QUESTIONS AS NEEDED,  IF, AFTER reading all provided material, you need assistance.
                 DO NOT WAIT & WASTE TIME & GET STRESSED!!

**  USING YOUR HOME COMPUTER?  If you are using your home computer for this course,
Read all system information Announcements, and take appropriate steps.

  • Link to Systems Requirements for AVC Blackboard courses for Browser Settings, Security System settings, and other information.
  • Having Blackboard problems, other than Login issues?  Link to info about AVC Blackboard Support at top of this page.
NOTE:  Use contact Email at bottom of page if any of these resources are NOT reliable, or if there are inactive links, or if you know of other very useful resources.  Thanks.

Here's to a fun class!   I hope you enjoy this semester's online experience using Blackboard.
    Kathy Moore

You're browsers are ready!   Return to System Requirements page for more info.

 

updated 2/4/2009
K E Moore copyright 2003 kmoore@avc.edu