SOURCE - Blackboard Online Support Center for Antelope Valley College!
Our Customer care technicians are available to support you 24/7 at
866 885 8352
      http://supportcenteronline.com/ics/support/default.asp?deptID=4097 

*Computer Requirements - What are the minimum computer requirements for using Blackboard?

ANSWER:   The following hardware and software are recommended specifications to work with the Blackboard application:

Platform:

Hardware:

Software:

**Get Java (very important!)

  1. Click here to download the correct Java version.

  2. Click to Accept the License Agreement.

  3. Click Window Offline Installation, Multi-language.

  4. Click Run to download. Be patient!

  5. Click Run to install. Be patient!

  6. Follow the prompts to install the Typical Java installation. Be patient!

  7. Restart your computer to complete the installation process.

NOTE: If you are using a Macintosh, click here to download Java.

See the Plugins and Media Players folder in this Knowledge Base for other possible software you may need to work within online courses.

Blackboard Compatible Browsers:

 

Operating Systems

Web Browsers

Microsoft® Internet Explorer

Netscape® & Mozilla®

Apple® Safari

5.2

5.5

6.0

7.0

7.1

8.0

Firefox 1.0

1.0

1.1

1.2

2.0

Windows®

2000

N/A

N/A

C

N/A

C

C

C

N/A

N/A

N/A

N/A

XP

N/A

N/A

P

C

N/A

N/A

N/A

N/A

Macintosh®

10.2

C

N/A

N/A

N/A

C

TBD

C

C

N/A

N/A

N/A

10.3

C

N/A

N/A

N/A

C

TBD

N/A

C

N/A

10.4

N/A

N/A

N/A

N/A

N/A

TBD

N/A

N/A

N/A

NOTES:

AOL Users:

If you use AOL as your Internet Service Provider (ISP), do NOT use the AOL browser.  Minimize the AOL browser and open Internet Explorer.
 

Download a Browser:

To download a compatible browser, click one of the following:

NOTE: Internet Explorer 7, currently released in beta only, is not yet supported.  

See Internet/Browser Requirements folder in this Knowledge Base for required browser settings.  NOTE: JavaScript & Cookies must be enabled.

Browser Toolbars:

Uninstall Yahoo, Google, AOL, or any other Browser Toolbars

Although the browser toolbars are useful tools for searching the Internet, you must uninstall these for your online course to work properly. Open your browser. Your toolbar (if you have one) will be immediately under the line on your browser where you can type in a web address. 
  
 

To uninstall browser toolbars:

  1. Click your computer's Start button.

  2. Click Control Panel. (You may need to click Settings first, and then Control Panel.)

  3. Double click Add/Remove Programs.

  4. Click the appropriate toolbar and click Remove.

Pop-Up Blocker Programs: 

Turn OFF pop-up blockers.

Please disable any pop-up ad blocker programs if they are installed on your system. Pop-up blocker applications work in the background while you browse the internet. When they detect a pop-up window that may be an unwanted advertisement, they automatically close the window. This functionality will prevent your online course from performing properly.

Pop-up blockers may be installed as part of a browser toolbar, as part of your browser, as part of your virus protection software or even as a separate program. Examples of programs that may include pop up blockers include the following (you may want to click a link below to determine how to disable pop up blockers on your system):

If you have any further questions, please contact us for support. 866 885 8352
Thank you.
- Technical Support

 

Browsers - What browsers are compatible with Blackboard 7.1?

Recommended Browsers for Blackboard 7.1

Operating Systems

Web Browsers

Microsoft® Internet Explorer

Netscape® & Mozilla®

Apple® Safari

5.2

5.5

6.0

7.0

7.1

8.0

Firefox 1.0

1.0

1.1

1.2

2.0

Windows®

2000

N/A

N/A

C

N/A

C

C

C

N/A

N/A

N/A

N/A

XP

N/A

N/A

P

C

N/A

N/A

N/A

N/A

Macintosh®

10.2

C

N/A

N/A

N/A

C

TBD

C

C

N/A

N/A

N/A

10.3

C

N/A

N/A

N/A

C

TBD

N/A

C

N/A

10.4

N/A

N/A

N/A

N/A

N/A

TBD

N/A

N/A

N/A

NOTES:

 

How do I access and or modify my Cookies Settings?

ANSWER:    To view or modify cookies settings in Internet Explorer, use one of the following options:

 

OPTION 1

 

Step 1. On the top menu, click “Tools” then click “Internet Options”

Step 2. Click on “Privacy Tab”

Step 3. Click on “Advanced”

Step 4. Then check the box for “Allow Session Cookies”

Step 5. Click “OK” and Click “OK” again. 

 

OPTION 2 

Step 1. On the top menu, click “Tools” then click “Internet Options”

Step 2. Click on the tab labeled “Security tab”

Step 3. Click the Web content zone you want, and then click “Custom Level”

NOTE: “Session Cookies” are deleted when you quit Internet Explorer. “Persistent Cookies” remain on your computer. 

Step 4. Under “Cookies”, do one of the following: 

a. For “Persistent Cookies”, click the option you want to use under “Allow cookies that are stored on your computer”, click “OK”, and then click “OK”.

b. For “Session Cookies”, click the option you want under “Allow Per-session Cookies (Not Stored)”, click “OK”, and then click “OK”.

For answers to any other Blackboard technical questions,
Contact
 -
Blackboard Online Support Center for Antelope Valley College!
Our Customer care technicians are available to support you 24/7 at
866 885 8352

          

      http://supportcenteronline.com/ics/support/default.asp?deptID=4097 

 

last updated 8/16/2006 
K E Moore